The Customer Support team is a vital part of the overall Metaswitch organisation. The team has played a key role in the successful deployment of Metaswitch equipment to provide next generation voice services in 300 carriers’ networks. Our customers have consistently reported the exceptional quality of Metaswitch’s customer support as one of our key differentiators.

Your team will comprise of

• industry veterans with a vast range of experience in support
• engineers that previously worked in the product development team and in many cases wrote the software that they are now supporting.

The Customer Support team works closely with our customer base to assist them with design, implementation and troubleshooting of deployments involving a wide range of Metaswitch and partner products.

Metaswitch’s customer base continues to grow worldwide, and we are now expanding the Customer Support team in Asia.

The successful candidates will be based at their home office, and must be willing to travel to customer sites within the Asia-Pacific region. Very occasional travel will be required to other regions for major conferences and meetings (expected to be once or twice annually). In addition, part of the initial training for this role will be delivered in the UK.

Responsibilities
After an initial training period, which will include spending some time at our UK headquarters, successful candidates will become a full part of the Metaswitch Customer Engineering team, working with customers on a wide range of tasks, including the following.
• Providing technical assistance on Metaswitch products and related technologies.
• Assisting with turn up of new services, and migration of existing services from legacy platforms.
• Assisting with resolution of any defects found in Metaswitch and partner equipment.
• Maintaining regular communication regarding all aspects of their Metaswitch deployment.
• Providing feedback to our Engineering and Product Management teams.
• Occasionally travelling to customer sites, as part of these responsibilities.

We believe firmly in hands-on training, so the successful candidate will very quickly find themselves working directly with our customers on large, complex projects that are vital to their business success.

Qualifications/experience

For this position, we need someone who has

• A strong academic record and a good degree in a Telecoms or Networking related subject.
• A good level of written and spoken English
• An aptitude for understanding and solving complex problems.
• Energy, enthusiasm, versatility and creativity.
• Excellent communication and interpersonal skills
• Expertise with IP networking and unix-based operating systems.

Package

Salaries are reviewed regularly on the basis of performance; we believe that we are one of the few companies who really do pay employees in accordance with their contribution.

All of our employees receive a comprehensive benefits package, which is a combination of what you would expect from a modern, well-managed organisation - along with one or two specials of our own. The company also operates an employee share plan which enables all our people to benefit from the increased value of the company.

We offer the opportunity to do an interesting and demanding job in a well-managed and very successful company. Despite being established for 30 years, we are a dynamic and fast growing organization with an outstanding record of getting the best out of people – which is why our staff retention is exceptionally high.

Application and Selection

Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly.

Please send a comprehensive CV (including all academic grades) to our email address careers@metaswitch.com. If you have any further questions or queries please contact Tim Seydali at the same email address.

We look forward to hearing from you.