Course Description:
This course provides introduction of IT Service Management concepts and basic requirements, both ITIL v3-2011 and ISO 20000-2011. Delegates will learn the differences between the old version and the latest version, as well as find out their challenges and benefits.

Duration : 3 Days (9:00 - 16:30)

Fee : 17,900 Baht exclude VAT (Early Bird 15,900 Baht exclude VAT)

(Fee includes Course Material + Coffee Break and Lunch)

Instructor: Khun Piya Chiewcharat (See Profile >> Here)
Consulting Manager & General Manager Pholsiri Consults & Services LTD
Instructor for IT Service Management based on ISO 20000
Instructor for ITILv3 Foundation and ITIL v3 Intermediate
Instructor for Project Management based on PMP and PRINCE2
Instructor for IT Risk Management
IT/Business Consultant

Training Date:
19-21 February 2014
28-30 July 2014

Training Venue: Conference Center, 4th Floor,Q-House Lumpini, 1 South Sathorn Rd(near MRT Lumpini Station Exit 2) >> See Map

Who Should Attend:
IT Manager
IT Process Improvement
IT Department Head
Service Manager
Those who would like to develop IT Service Management in your organization

Prerequisite: -

Benefits :
Understand the concept of IT Service Management
Understand how IT Service Management help develop your organization
Learn the IT Service process mapping and how to identify roadmap
Recognize the challenges and benefit of IT Service Management

Course Outline:
• Introduction of IT Service Management
• History of IT Service Management – ITIL and ISO/IEC20000
• ITIL – The Good Practice Framework
o The Service Life Cycle - Introduction
o Service Strategy (SS)
Service Portfolio Management, Finance Management, Business Relationship Management, etc.
o Service Design (SD)
Service Level Management, Capacity Management, Information Security Management, IT Service Continuity Management, etc.
o Service Transition (ST)
Change Management, Release and Deployment Management, Knowledge Management, etc.
o Service Operations (SO)
Incident Management, Problem Management, Event Management, etc.
o Continual Service Improvement (CSI)
Deming Cycle, CSI Model, KPI&CSF, etc.

• ISO/IEC20000 – The Service Management Standard
o Service Management System
o Design and transition of new or changed services
o Service Delivery Processes
o Resolution Processes
o Relationship Processes
o Control Processes
• Process Mapping
• Benefits and Differences
• Which one is suitable for your organization?
• Roadmap idea

Online Registration >> HERE

Payment Condition :

Payment may be paid in full or 50% deposit at least 7 days prior to the start of the course. The payment could be paid by the following methods

1. Account transfer to "IMC Institute" Saving account no. 616-2-07327-1 , Kasikorn Bank, Sathorn Square Branch.

or

2. Cheque should be made payable to "IMC Institute"

Notes:

In case you choose to pay 50% deposit, we would request the remaining 50% to be paid at the registration desk before the beginning of the course.

Contact Person :

For more information, contact our course coordinator on:

Ms.Kwanhathai Thavornpong
Mobile: 087-593-7974, 088-192-7975
Tel: 02-105-6322
E-mail: kwanhathai@imcinstitute.com