QA Manager (Games)

QA Manager (Gaming)

About the Role:

The Quality Assurance Manager plays a key part of the development process, operation and ensures the quality of our products across products on Facebook, iOS, Android, Amazon and the Web. The ideal candidate is a champion for our international company and will have an in-depth understanding of both functional and subjective testing. The QA Manager will be familiar with a variety of testing methodologies, including: compatibility testing, performance testing, result driven development, and player behavior driven development.

Responsibilities:

Manage a team of QA testers and customer services employees to ensure delivery of high-quality games
Identify relevant quality-related training needs and delivering measurable results
Define, drive, implement and maintain test plans for each project to make sure high quality test policies and standards are met
Strategize to provide solutions that enables the QA team to solve problems efficiently
Raise the bar on traditional quality assurance solutions and execution strategies to minimize risk to games on all platforms
Manage and coordinate test efforts with QA teams located across a global company
Work with all team members to ensure accurate and timely testing of all projects
Support the team to report bugs, resolve issues, and manage regression tasks with thorough testing diligence
Guide the team to maintain JIRA, record bugs, communicate test results and assign responsibilities as necessary
Work across all departments and locations to efficiently manage issue resolution and provide clarity into bug frequency and reproduction steps
Provide day-to-day updates and transparency on outstanding bug status for multiple projects to the team leads and executive management
Manage communication with all team members, team leads and executive management
Make impactful tactical direction and operational decisions

Qualifications:

Minimum of 3-5 yrs. experience as a QA manager in the gaming or similar industry
Must have directly managed 10+ QA staff under organization in previous role
Superior English skills are required; spoken, written and comprehension
Excellent troubleshooting and issue management skills is a must
Ability to work against tight deadlines with minimal supervision and deliver against company goals
Respond effectively to multiple frequently changing priorities and requirements
Knowledge of live operations, development and QA cycles in the gaming industry or similar
Must be able to provide solutions in a quick change environment
Highly collaborative with a willingness to assist others
Must be Thai national

Good to Have:

Experience with Facebook, iOS and Android hardware and software
Proficiency in JIRA, Agile SCRUM methodology is preferred
An understanding of working with Western style games is a huge plus

About RockYou:

RockYou® is committed to defining the future of social gaming, creating products intended to serve players, advertisers, and developers alike. The company has dedicated itself to the development of high-quality games, including the celebrated Zoo World™ franchise. With advertising products that offer brands more meaningful interactions with players, RockYou creates an unmatched value-per-engagement for both brands and users. RockYou's partnerships with world-class talent are part of their steadfast commitment to working with the next generation of social game developers.