Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Roles & Responsibilities:
To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
Understand and deliver business strategies and improve customer services through the execution of self-service
Accountable for meeting individual (KPIs) and team goals
Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
MUST have good command of spoken and written ENGLISH language plus the ability to speak Thai.
At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical-thinker with attention to detail.
Minimum typing speed of 35 words per minute.
Willing to work on rotating shifts.
Ability to work in both a team environment and autonomously.
Demonstrate high degree of integrity and confidentiality.
What we offer:
5 day work week
Competitive annual salary above market rate
Medical coverage (outpatient and inpatient)
4 weeks’ paid training
Discounted hotel accommodation; anywhere in the world
Exposure to travel industry
Work culture: balance in work and life
Work environment: multinational
Dress code: smart casual
Strategic office location : city centre, Bangkok
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal.
Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable.
We thank you for your cooperation in this matter.
Please click on this link to apply http://grnh.se/q562g31