รายละเอียดงาน
- Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
- Respond to users’ concerns via telephone, e-mail, facsimile, or video conference.
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by the Support Specialist, Manager, or Coordinator.
คุณสมบัติ
- Thai or Non-Thai nationality, Male or Female, age between 22-27 years
- Bachelor degree in Computer or related fields such as Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields.
- Experience between 0-3 years and/or New graduated is also welcome
- Experience in IT Support, Call Center or other related filed
- Experience in telephone support of external customers in resolving the specific problems will be advantage
- Experience with Microsoft Operating Systems and IT Applications
- Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting)
- Good understanding and appreciation of information technology
- Network & INFRA (Server related etc.) knowledge will be an advantage
- Programming knowledge will be an advantage
- Have negotiation skill, communication skill, serviced mind, initiative and logical thinking.
- Good team player, good problem solving
**Ability to work as shift & flexible hours (Including weekend / public holiday and rotation shifts)
รูปแบบงาน : Contract 1 year/Outsourcing
สถานที่ทำงาน : กรุงเทพมหานคร เขตปทุมวัน (BTS เพลินจิต)
เงินเดือน : 22,000-32,000 บาท
สวัสดิการ
โบนัสปีละสองครั้ง เฉลี่ย 6 เดือน/ปี
- Transportation fee 1,000 baht / month (not provide for contract employee)
- Provident fund (not provide for contract employee)
- Training & Development working skill (not provide for contract employee)
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (Additional form Social Security Fund
- Accident Insurance
- Cafeteria welfare 5,000 baht per year (not provide for contract employee)
- Bonus pay on June & December.(Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare (not provide for contract employee)
- Company trip and New Year party
- Customer site at upcountry allowance 100 baht. /day
- Yearly Health Check Up
เวลาทำงาน 7.30 ~ 16.30 รอบเช้า
20.00 ~ 8.00 รอบกลางคืน
จันทร์ ~ ศุกร์ และเสาร์ปีละ 11 วันตามปฎิทินบริษัท
วันหยุด เสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์
ติดต่อสอบถาม ฝากประวัติได้ที่
Contact K. Warm : 097-137-4872
Line ID : ideaboy04
kittikun@ideaboy.co.th
