By: Manasa Agaram, Product Marketing Manager, Data Experience Business Unit, Amdocs
I recently vacationed with friends who were obsessed with posting their daily snaps to Instagram. Everywhere we went, I heard the familiar refrains: “Is there Wi-Fi here? Can you get a connection? It says I’m connected but I can’t get the page to load. This Wi-Fi service is terrible!”
The digital experience is such a big part of our personal and working lives that we expect to be connected at all times – and more often than not, we turn to Wi-Fi. In a recent study, conducted by Hot Telecom of over 4,500 global consumers, from Hot Telecom, 79 percent of respondents said they actively look for a Wi-Fi network to connect to wherever possible. While Wi-Fi provides a way to reduce data costs, the majority said they prefer Wi-Fi for better quality on video and other high-bandwidth applications.
How can service providers translate this overwhelming preference for Wi-Fi into revenue? Transitioning subscribers from “best effort” free access to paying for it requires managing the quality of experience (QoE) to build value in the service.
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About Amdocs
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. Our portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with our professional and managed services, have accelerated business value for our customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and our more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Issued on behalf of Amdocs by SPARK Communications
For more information, please contact:
Amornpan Tungarat (Jan), Sikkhawan Chotpradit (Gift)
