Position : Helpdesk
Location : Dimension Data @ Malaysia
What we expect you to do
• Act as the single point of contact for clients to report incidents, problems and assist to raise service requests
• Ensure client’s call and request are promptly handled, recorded, follow-up and properly handed over to the subsequent shift with updates and according to the commitments stated
• Create cases by logging details of incidents, problems and service requests completely and accurately
• Provide first-level technical support and diagnosis to users for troubleshooting and resolution of cases according to SLA; via phone, email and remote assistance and perform necessary escalation to next level support as required
• Provide excellent customer service and support to ensure customer satisfaction
• Prepare documentation to be included in knowledgebase to share any findings and knowledge with the team
Here's what we are looking for in candidates for this job
• A Diploma / Degree in Computer studies or Information Technology or equivalent
• Must possess good command of Thai & English language speaking, writing and reading capabilities
• Minimum 2 years of experience in an IT Service Desk / IT Support environment
• Relevant experience in End User Computing devices e.g. laptops, desktops, printers, with End User Computing software and configuration e.g. Microsoft Office Applications, Email, VPN, Antivirus, IE, Network connectivity… etc
• Good to have POS (point of sale) machines exposure, but not mandatory
• Excellent customer service attitude and good communication skills
• Good phone etiquettes and customer service soft skills
• Proactive, positive personality with a ‘can-do’ attitude in a Helpdesk environment
• Excellent team player to deliver high quality services and to exceed client expectations
• Able to work independently and effectively under pressure
Send Resume to
Mary.Avecilla@Datacraft-Asia.com
&
maetavee.peechapat@dimensiondata.com
