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UNITY is group solution for assistance case handling, installed in 16 countries (ARE, BEL, CHE, CHN, CZE, DEU, GRC, IND, ITA, JPN, MEX, NLD, RUS, SGP, THA and TUR); Unity Competence Center is an International team available to work with these Business Units on maintenance support, change request, new business implementation including training.

Job Description:
• Ensure alignment with management Methodology and processes
• liaise communication with 3rd parts (supplier, customer) reducing conflict to zero
• Collecting and formalizing users’ needs within the Business Units, and translating these needs into a technical analysis.
• Leading troubleshooting problems, diagnosing and solving faults in partnership with provider
• Providing support, including procedural documentation and relevant reports
• Validate technical solutions suggested by development team
• Review technical documentations
• Follow up release process
• Follow up technical support to Business Units
• Support Business Units for technical migration
• Advise Business Units for server maintenance
• Participation on the activities of the development team

Profile:
• Formal Engineering background
• Critical thinking and problem solving skills
• Familiar with Prince2 (PRojects IN Controlled Environments 2)
• Experience working in an international context
• Good knowledge in MS/SQL
• Good understanding in network and windows OS
• Experience in working with .Net environment.
• Very good comprehension of WebService.
• Ability to understand and translate the business components into a language which is understandable both by users and IT specialists
• Knowledge in Fenestrae Communication Server is a plus
• Knowledge of the travel assistance is a plus
• Able to travel abroad
• Fluent English is essential.

For any information or send resume: kittichet@qhunter.co.th
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By: kittichet.qhunter
Android
on 9 April 2015 - 17:52 #805476

ทางผมยังเปิดรับครับผมลองส่ง resume มาก่อนได้ครับ kittichet@qhunter.co.th