Second line Support บริษัท Vizrt

By nonarav

on 2 June 2014 - 14:45 Tag:

Vizrt is the world’s leading provider of HD/SD real-time 2D and true 3D broadcast graphics. The company’s software suite offers a complete graphics solution including: character generation, content management and newsroom integration, 3D tickers, virtual studio, 3D weather application with data integration, Curious Software map creation tools, virtual sports analysis, information display and virtual effects.

Broadcasters around the world, such as CNN, CBS, Fox, ESPN, BBC, Sky, ITN, ZDF, Star TV, TV Today, CCTV and NHK as well as Production houses and corporate institutions, including both the New York and London Stock Exchange, use the Vizrt’s software suite. For further information please refer to http://www.vizrt.com Vizrt offers excellent career opportunities within our growing company, generous benefits, a very competitive salary and the possibility to travel and work in foreign countries.

Second line Support

Second line support position at Vizrt Thailand works as part of QA. The successful candidate will not be afraid to ask questions, and will work independently, taking full responsibility for ensuring that the tasks assigned to him/her are done on time, to the highest quality standard.

Responsibilities:

• provide assistance to ensure the delivery of a high quality software product service during service hours
• Ensure that all incidents and queries are recorded within the ticket system.
• Ensure prioritisation and escalation processes are followed, liaising where necessary with the rest of the R&D team and/or third parties to ensure that all problems are resolved efficiently and effectively.
• At all times ensure that polite and timely communication is carried out with the user community regarding any aspect of service provision.
• To perform reasonable ad hoc tasks required by Management.

Qualifications:

• A Bachelor Degree or higher in Computer Sciences, Computer Engineering or any related fields.
• Experience in Product / IT/ Helpdesk support with multinational company would be advantage.
• Good general technical knowledge of computers, networking technologies.
• Good communication skills – written and verbal (English and Thai)
• High Energy Levels
• Enthusiasm, Drive and Initiative
• Strong Customer Service orientation
• Good analytical and diagnostic skills.
• Good interpersonal skills with staff at all levels and a positive communication manner
• Able to react quickly and make effective decisions within the scope of the role
• Able to work well under pressure, unsupervised, pro-active & self-motivated
• Attention to detail

What We Offer

We offer an interesting job in a rapidly expanding international company, with competitive salary and excellent employment conditions. We feature a friendly and youthful working environment with highly skilled colleagues.

Benefit :

• Provident fund: 8% of basic salary.
• Dental insurance
• Five-day work week
• Flexible working hours
• 15 days annual vacation leave.
• Life insurance
• Medical insurance (OPD 2000/Call/Day).
• Overtime pay