Agoda - Hotel Online Booking เปิดรับสมัคร NOC Support Engineer หลายตำแหน่ง
Job Description

• Minimum of 1yr experience within a NOC environment.
• 1+ year experience working with helpdesk ticketing systems, and metrics reporting
• You will work as part of a 24x7 shift.
• You will action on day to day incidents, reported globally.
• You will ensure that the network, datacenter and Website availability is monitored 24x7
(re-active & proactive monitoring)
• You will detect potential trends and drive down repeat incidence, help diagnose root causes and deliver clear and concise management level communication.
• You will be familiar with system monitoring tools such as Whats Up Gold, Adventnet etc.
• Knowledge of common troubleshooting procedures for Windows 2007 Server, Network TCP and SQL is essential.
• Action on faults mainly including the Emergencies and critical level faults, and to ensure that escalations, as per the agreed response time, are resolved within the SLA

สนใจสามารถสมัครได้ที่ artittaya.thiangwong@agoda.com