Responsibility:

• Troubleshoot and support PC, Network infrastructure, Printer, Switch, Router

• Responsible for answering calls from customers, assisting them with entering incidents/problems into service desk system, and escalating critical issues to our internal

• Log and track requests for assistance including PC problems and application issues, and also update call status to clients

• Diagnose, evaluate, and prioritize requests for assistance form users experiencing problems with hardware, application software, operating system, networking, and other computer related issues.

• Escalate complex problems with software, hardware and LAN/WAN networking to the next level support for problem resolutions.

• Dispatch field service resources as needed for hardware repairs

• Research, resolve, and follow up with routine users problems

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineer or IT-related field.

• At least 2 years working experience about helpdesk or IT support.

• Having knowledge and skill of common operating system, network, business application, hardware, and peripheral troubleshooting.

• Having knowledge of WindowsXP, Vista, MS office application, Outlook/exchange, and internet explorer.

• Having PC Hardware, software and computer networking support skill.

• Good customer service skills

• Good command in English.

Please submit your application, transcript, CV (in Ms.Word) to recruit@ibingoconsulting.com