As part of the Global Service Delivery Organization, the Network Operations Center (NOC) Support Engineer will be part of a 24x7 team, providing 1st and 2nd level monitoring for the company’s global infrastructure and production environment. This will Include; server performance, database performance, xml performance and website availability, to list just a few. You will be responsible for initial diagnosis, incident notifications and timely escalation.

You will be based in the Bangkok office, and report directly to the NOC Team Leader

Job Description

* Minimum of 1yr experience within a NOC environment.
* 1+ year experience working with helpdesk ticketing systems, and metrics reporting
* You will work as part of a 24x7 shift.
* You will action on day to day incidents, reported globally.
* You will ensure that the network, datacenter and Website availability is monitored 24x7

(re-active & proactive monitoring)

* You will detect potential trends and drive down repeat incidence, help diagnose root causes and deliver clear and concise management level communication.
* You will be familiar with system monitoring tools such as Whats Up Gold, Adventnet etc. 
* Knowledge of common troubleshooting procedures for Windows 2007 Server, Network TCP and SQL is essential.
* Action on faults mainly including the Emergencies and critical level faults, and to ensure that escalations, as per the agreed response time, are resolved within the SLA

****Please submit your resume at artittaya.thiangwong@agoda.com *****