Responsibilities
- Incident Management: Provide Single Point of Contact to fix or escalate incidents with agreed Mean-Time-To-Recover (MTTR) for service restoration and also using tools to analyse incident and ensuring process compliance.
- Providing Service Recovery Work Instruction to 1st Level Operations and assistance to fix 80% of incident by them.
- ITSCM: Executes Power Down Test & Site Failover Test, which includes recovery action.
Qualifications
- Hands-on experience in Sun(Solaris10) for implementation and support roles.
- 3 to 6 years experience on Technical Support and Implementation roles for IT infrastructure Data Centre environment.
- Experience with complex product environment for application support with thorough understanding on data flow and architecture.
- Ability to work in flexible schedule.
If you are interested in a career at Thomson Reuters, please apply at:
Makarabhirom.Kullapa@thomsonreuters.com
Reuters Software (Thailand) Limited
(A Thomson Reuters Company)
36th Floor, U Chu Liang Building
968 Rama IV Road, Silom, Bangrak, Bangkok 10500
For more information, please call 02-648-6274
If you are interested in knowing more about Thomson Reuters Job Opportunity
please visit https://toc.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=TEC00016354
