Department: Regional IT
Work Location: Asoke
5 day work

Essential Job Functions:
•Assign request and liaise between customer and developer, using background knowledge on Application support.
•Understand customer’s requirements in order to communicate and guide developer to complete customer’s request within an appropriate timeline.
•Monitor progress of requests from start to finish and ensure customers and other interested parties are kept informed via ticketing tool.
•Provide correct response to different types of request and ensure all work is carried out and documented in accordance with required standards, methods and procedures.
•Documents production problems for appropriate action.
•Learn customer's operations and systems and prioritize customer requests according to established guidelines
•Maintain quality service levels and call resolution times for various problems and issues.
•Establishes and maintains cooperative and supportive relationships with customers.
•Performs related duties as required
•Assists in the researches, analysis, problems, and coordination of department staff, as needed

Qualifications:
•.Net and MS SQL educated intermediate level.
•3 years’ experience in a technical help desk/service desk environment.
•Understanding of application workflow to allow for basic troubleshooting and analysis of issues (Experience with application support preferred).
•Tremendous communicator with intermediate English skill.
•Ability to handle and resolve multiple problems and document the same.
•Ability to establish priorities, work independently, and proceed with objectives without supervision.
•Familiar with modern office methods, practices, and procedures
•Possess the knowledge of the proper use and operation of equipment, software packages, system applications, word processing, and spreadsheet, and other related software

Benefits:
•Attractive and Competitive Salary
•15 Days Annual Leave
•Yearly Medical Check up
•Comprehensive Healthcare package
•Fitness club membership
•Technical and Language Training
•International working environment

For any information or send resume: kittichet@qhunter.co.th
Q Hunter Recruitment, Your Best Solution

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